

Great choice of food in the breakfast room.Chefs were very helpful .Wait staff were overstretched ... Good location for walking out and because it was linked to the shopping mall . Because of previous issues in the city they have still maintained high security everywhere which was reassuring .
Christine
2025年9月

Very spacious and yet inviting ambience in the lobby and bar/restaurant areas. Good options for dining and an excellent cocktail bar with some live music. Gym was spacious and had most things you will need including a small studio area and two TRX anchors. Really well appointed room...King, ocean view. Extremely comfortable bed and wonderful pillows and linen. Huge variety of food options for breakfast, brunch and dinner at the Central Cafe, and a welcoming and pleasant environment to eat. Can be very busy Friday and Saturday nights as lots of locals book. So be mindful to let the hotel know if you are staying in to eat. Other restaurant options in the hotel look exceptional. Only stayed one night but am sure the spa and pool must be wonderful! All the staff were extremely kind and attentive, clearly focused on customer experience.
Michele
2025年9月

We chose this hotel for the last night of our stay as, generally, we found the hotel standards in Sri Lanka quite poor, and wanted somewhere nice. The hotel is in a good location. It is situated in a shopping mall featuring luxury brand shops and eateries. The staff were very friendly and helpful. The gym and swimming pool are nice. The bathrooms are nice and we had a good view of the sea from our room.
Alex
2024年1月

We’ve traveled all around the world and stayed in many types of accommodations, but none compare to the Shangri-La. The hotel and its staff exceeded our expectations in every way. From the moment we arrived, we were greeted with warm hospitality and genuine smiles everywhere we went. Every need or question we had was addressed promptly and thoughtfully. The hotel itself is stunning, but it’s truly the staff who made our stay unforgettable. They even provided a surprise in our room for our anniversary. The location is ideal, with a mall conveniently adjacent to the hotel and both the Colombo Port and beach within walking distance. My wife enjoyed an incredible massage, and I made full use of the excellent gym facilities. Our only regret is that we couldn’t stay longer.
Martin
2025年10月

5 star hotel. Room bit outdated. Otherwise confortable and located on the sea. Beach not really to visit (the Port City will most probably upgrade it in the future). Great breakfast (as ShangriLa has). Good in-house restaurants but expensive. The food was nevertheless very good. Nice pool on 4th floor. Extra services (transfers, spa , etc) way overpriced (transfer to airport was 75 usd quoted by the hotel while a reputable taxi Kangaroo company with invoice and metre took me to the airport for 23 usd). Conected to a Mall with lots of shopping oportunities.
Eusebiu
2025年5月

Stayed here for four nights mid July and we had a wonderful time. The hotel itself is as expected from a Shangri-la five star. The adjoining mall is great to spend some time. Location is perfect can't go for walk in evenings on the promenade. The breakfast buffet is very extensive, really a brunch. We enjoyed all the food dishes from whichever station we tried. There's a chaiwala who goes around serving chai which was awesome. The staff at the hotel are their main asset, always eager to assist with a huge smile providing excellent service and reflect the best of Sri Lankan hospitality. Can’t wait to return!
Vijay
2025年7月

All about Details and the hotel staff from the door man to the manager these people are so professional and especially our dear Mme Sayani, she was adorable. She is a great value for the company.
Patricio
2024年3月

Great location. Across from Galle Face Park and coastal walk, internal entrance to Galle Face Mall which offers food and many shopping options. Pool facilities and Spa on L4 fabulous. Water and fruit nibbles offered at pool free to assist with hydration on very hot days was a lovely touch. Attentive, helpful and very friendly staff throughout the hotel. Bed and pillows very comfortable. Little things like our Towels being refreshed twice on our first day as we had arrived early and showered on arrival. Stunning view at night of Lotus Tower and it’s magical colours
Annette
2025年9月

I only stay one night I mean few hours to catch next morning flight unfortunately I did not get much time to explore very much in the hotel,but those few hours I stay, me and my wife really enjoyed our stay, bed is very comfy, water water pressure was very good tho I stay high floor. All the staff absolutely fantastic very friendly,that make me return to same hotel real soon. Breakfast was sooooo good with wide spread with local, indian and western cuisine.worth the price I spend.
Anonymous
2025年10月

We had an incredible one-night stay at Shangri-La Colombo with bed and breakfast included. The facilities were outstanding—pool, jacuzzi, and sauna all added to the relaxing experience. The hotel staff went above and beyond by decorating our room for my wife’s birthday and surprising us with a small chocolate cake. She truly enjoyed the thoughtful gesture. We stayed in the Premier Ocean View Room, which offered stunning views and exceptional comfort. The buffet breakfast had a wide variety of delicious options to choose from. A special thanks to Mr. Rasika, the supervisor, who took excellent care of us throughout our meals—his attention to detail made our dining experience even more enjoyable.
Arun
2025年10月